Frequently Asked Questions (FAQs)

FREQUENTLY ASKED QUESTIONS

SHOP AND SEARCH »

  1. What is Opisina.com.ph and what can I do here?
    Opisina.com.ph is the easiest and smartest way to shop online for various office products. We sell office supplies, equipment, gadgets and more. Whether you work in a big company or manage your own business at home, you will find more than 2,000 items in our store to cater to your needs. START SHOPPING NOW »
  2. What kind of office products do you offer?
    No matter what the job is, we have all the office supplies that you need. Our office products range from: office supplies, inks and toners, various gadgets and technology, furniture and even pantry and janitorial items. SEE OUR PRODUCTS »
  3. How do I search for items?
    Find everything you need using the Search function. Type in any brand or item and search the whole store within seconds. You can also make use of the Quick Product Browse on the left side of the page and look at the items that we have organized per category.
  4. How do I order/shop for items?
    Click on the specific item that you want. This will direct you to the individual product page, where more details about the item will be displayed. Specify the quantity of the item that you want to order, then click Add to Cart. Read more: HOW TO ORDER »
  5. How many items can I add to my cart?
    You are allowed to list an unlimited number of items in your cart.
  6. Can I change the items in my cart?
    Yes, you can change the items in your cart. You can add or remove items then opt to go return to shopping instead of proceeding to Checkout.

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PAYMENT AND PRIVACY »

  1. Is there a minimum transaction fee?
    Yes. Please note that the minimum order amount per transaction is PHP500.00.
  2. Can I pay using my credit card?
    Opisina.com.ph has tied up with PayPal so you can pay for your items using your favorite credit cards such as Visa, AmEx and MasterCard.
  3. What if I don't have a credit card?
    We have other options that you can choose from, like payment via ATM cards or G-Cash, as well as cash deposits. SEE PAYMENT METHODS AVAILABLE »
  4. What is PayPal?
    PayPal is a safe and easy way to make a payment for an online purchase. With PayPal, you can keep your credit card details private – an online merchant like us doesn’t have to know. PayPal is available in 190 countries and 23 currencies. Over 150 million account holders trust PayPal for their online payments. SIGN UP FOR A PAYPAL ACCOUNT »
  5. What is Weepay?
    Weepay is an accredited partner of BANCNET and MEGALINK, two of the largest ATM network consortiums in the Philippines. This is the service that we use to enable you to pay using your ATM card or G-Cash.
  6. Do you keep my credit card information?
    No, we do not store your credit card information. We are using trusted and verified third-party services like PayPal and Weepay to handle all transactions.

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ACCOUNT REGISTRATION/MEMBERSHIP »

  1. How do I sign up for an account? Do I have to pay a registration fee?
    Signing up is easy and will only take a minute. All we need is your e-mail address. SIGN UP HERE » Registration is free!
  2. Is this required?
    No, signing up for an account is not required. You can continue shopping as Guest if desired.
  3. What are the benefits of becoming a member?
    As an Opisina.com.ph member we can keep you updated on any new items, promos and/or exclusive discounts.
  4. Can I access my account from any computer?
    Your account in Opisina.com.ph can be accessed at any computer with an internet connection. For security reasons, please make sure that you do not store your password if you are working at a public terminal.
  5. Help! I forgot my password!
    No worries. Send us an e-mail at customerservice [at] opisina [dot] com [dot] ph or go HERE ».

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ORDER PROCESSING, RETURNS AND DELIVERIES »

  1. How will I know if my order has been processed?
    After paying for your items, we will send you an e-mail to confirm your order. This means that your items have been processed for delivery to your specified delivery address. Please note that to cover the costs of order processing, the minimum order amount per transaction is PHP500.00.
  2. Can I cancel my order?
    You may cancel your order by sending us an e-mail at customerservice [at] opisina [dot] com [dot] ph. Please wait for our confirmation. Orders may be cancelled as long as the items are not yet marked for shipping. Any refunds will be credited to your bank account, and shall be discussed with you by our customer representative.
  3. Where do you deliver?
    Opisina.com.ph offers fast delivery to all locations within Metro Manila only.
  4. How much is the delivery charge?
    We offer FREE DELIVERY for purchases amounting to PHP2,500.00 or more. For purchases less than that amount, we charge a minimal delivery fee of PHP50.00
  5. When can I expect my items to be delivered?
    Our normal delivery lead time is within three (3) working days after the order has been processed. Orders placed before 5 p.m. local time, pending credit approval and product availability, will be processed on the same day. Orders placed on weekends, holidays or after 5 p.m. local time Monday through Friday (business days) will be processed the following business day. OUR DELIVERY POLICY »
  6. Can I have the items delivered to multiple addresses?
    You are only allowed one (1) delivery address per transaction. If you need to have some of the items delivered to another address, remove them from your current shopping cart, then proceed to Checkout. You will need to re-shop for these items and start a new transaction for a new delivery location.
  7. Can I return my items?
    Upon delivery, please inspect all items. If you find any defect or damage, do not accept the items and kindly inform our delivery staff about it. We will be glad to replace the item without any additional charges. MORE ON RETURNS »

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If you have other concerns that are not answered here in the FAQ, please CONTACT US ».